He was concerned if he didn't get answers soon from Frontier, he would have to make a back-up booking, which likely would have been significantly more expensive. He said he called the rebooking hotline a couple times, one time getting a message about high call volume before the airline hung up and another time getting a busy signal. "If we had to rebook it would be a really tough situation just because it's the holiday.'' His first thought: "I was terrified because these (flights) are coming up in a few days.'' Steven Harms is due to fly from Cincinnati, Ohio, to Denver, Frontier's home base, on Monday for Thanksgiving. "You may confirm the details of your trip by entering your confirmation number on our website,'' it said.įrontier spokesman Zach Kramer told USA TODAY the airline is investigating what caused the email. EST, the airline acknowledged the problem in a tweet, saying it was a technical issue and that the email was sent in error. The airline's customer service account on Twitter, did not address multiple posts asking about the issue, nor did its main account, for a couple of hours, frustrating travelers.Īt 10 p.m. Other travelers reported getting voicemail. To file a compliment, or provide feedback, please complete the form below.The customer service number, which is not toll-free at the discount airline, was immediately busy. Baggageįor general questions regarding baggage including requirements and costs of carry-on/checked baggage or if you have damaged lost baggage please click here.įor items left on board please click here. To review the change and cancel FAQ click here. I chose the second option because I absolutely need to be at my destination, and also I still would like to keep my return ticket with Frontier. For cancellations made within the 24 hour time frame, a cancel fee will apply. The email gave me two options: 1)get a refund and a voucher (by mail) 2)reimburse me up to 400 per passenger if I rebook on another airline. Refund requests must be made at least 24 hours prior to departure. The WORKS purchase: The WORKs purchase is fully refundable. Then, book and pay for your one-way travel. A change or cancellation fee may apply and the remaining value of your ticket can be held as a credit to apply toward the purchase of a future ticket. Heres how it works: To purchase your tickets within the next 24 hours for one-way travel to be completed within 72 hours, please visit using your Last Name and Frontier confirmation code to login. Non-refundable tickets may be changed or cancelled. Within 24 hours of purchase and more than 7 days from departure: All tickets may be canceled for a full refund up to 24 hours from the time of purchase.īeyond 24 hours from purchase OR booking was made within 7 days of travel: Tickets are non-refundable, unless the WORKS was purchased at the time of initial booking. At Frontier Airlines, we are committed to serving our customers and we value your feedback.įor general questions regarding seating options, traveling with family and / or pets, special needs, international travel (including security and customs), at the airport, and our travel policies, please click here.įor help making a new booking, changes to a current reservation, confirming a ticket or schedule change, please call: 80 (24 hours a day / 7 days a week) or click here.įor general questions regarding our Frontier Miles program please click hereįor help making a new miles redemption booking, or changes to a current booking, please call 80Īll past dated flight mileage requests should be sent through the Mileage Credit form.
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